Welcome Back!

The Cosmic Adventures team is so excited to welcome you back on September 7th  to our out-of-this-world play space!  We want you to have an amazing time when you’re here, and also feel incredibly safe sharing this space with other families and friends. This page details what you need to know before you come, what to expect when you arrive, and what we have done to enhance health protocols in accordance with all public health guidelines.

Rules for Entry to Cosmic Adventures:

• Effective September 22, 2021, the government of Ontario is requiring patrons seeking access to Cosmic Adventures to show proof of being fully vaccinated against COVID-19 and proof or identification before they can enter, with limited exceptions:
  • children under 12 years of age
  • patrons with a medical exemption
  
  An individual is considered fully vaccinated if they have received their final dose of the COVID-19 vaccine at least 14 days before providing the proof of being fully vaccinated.
   
  For more specific information and details on the requirements for proof of identification and proof or vaccination, please visit Ontario.ca
  
  
• Face masks are required for all guests over 2 years of age, except when eating or drinking in designated areas. Mask must cover the nose, mouth and chin.
• No reservation required.  Admission will be on a first come, first serve basis, and subject to the government's capacity restrictions.
• Guests will be required to complete a health screening prior to entry. Health Screening questionnaire content is provided by Ottawa Public Health
• Outside food or drinks are not permitted on the premises. (Water bottles are allowed. Filling station is provided.)
• Galaxy Grill will be open for purchasing food and drinks
• Everyone must remove their shoes and must wear socks
• All customers will need to provide contact information including name and phone number for contact tracing purposes
  
  

Health & Safety is our top priority:

The health and safety of our community has always been our top priority.  During this public health pause, your Cosmic team has been working hard on facility renovations, including adding safety barriers, servicing and sterilizing all ventilation systems, installing new signage and adding some hand washing fun! We have also augmented health and safety policies, in accordance with public health guidance and provincial regulations. Cosmic Adventures has always been 'above-and-beyond' clean, and we have now taken it to the next level, by adding new disinfecting technologies and enhanced cleaning procedures. This includes electrostatic sprayers to apply Covid-19 killing disinfectant to the entire facility, along with several additional hand sanitizing stations.  We have also removed some multi-touch items from our facility, including ball pits, boot bins and menus.

Our Cosmic Adventures team is ready to ensure your Cosmic Adventure is comfortable, fun and safe.

• All of our team members will be wearing masks, at all times. Plexi barriers have also been installed at all service counters.
• We have implemented a mandatory vaccination policy to ensure all staff members are fully vaccinated (2 doses) by October 31, 2021.
• Tables are kept 2 meters apart, and floor decals have been installed in all line-up areas to promote safe social distancing.
• Hand washing is being encouraged with fun signage, and our own song- which engages our visitors to wash hands thoroughly for at least 20 seconds.
• Many hand sanitizing stations are installed throughout the facility.
• Multi-touch items have been removed or are being sanitized frequently.
• The Galaxy Grill menu is now offered online by QR code.
• Birthday bookings are currently unavailable while we re-imagine our Party Packages.

Note for Kids Club Members:

As announced in March 2020, you have not lost any time on your membership pass, due to this forced public health closure. We will be extending the memberships by the same duration of time that we have been closed due to government regulations. For those who are not yet comfortable visiting us, due to Covid-19, you can send an e-mail to memberships@cosmicadventures.ca to request that a hold be placed on your membership.